Terminix

The jury is still  out on Terminix.  As previously posted, after I fired off a nasty email to customer service right after New Years, I got a call from one of their reps.  I am so sorry.  We only got your notes today.  We'll get right on it.  We'll be over on Jan 9.  Well it was raining cats and dogs on the 9th.  The rep called to cancel and tell me she would reschedule.  On Sunday night, Jan 27, 36 days after my initial call, I fired off another email to customer service.  Like clock work, I got a call yesterday.  We'll be over tomorrow afternoon.  So I get home from work, close the little guys in the bedroom and put the big dogs out back.  My doorbell rings.  There are two reps from Terminix.  I showed them to the bathroom where I am missing half a wall.  Well, I don't see any active termites.  Really? Would that be because the tech sprayed for them on the 19th of December.  I am afraid I was really angry and let them know it.  So they went into the attic to have a look.  The came down from the attic and told me that they couldn't get a good look around because I had added insulation since the termites had been found.  Oh really.  Well, no insulation has been added and I managed to climb around in the attic and find proof of them.  When was this?  On the 19th of December when the tech was standing in my bathroom deciding whether or not to treat the live termites.  Then they tell me they will have to pull my file and see if I am covered.  I bought the damn contract because I was told by their salesman that in the event termites were discovered, they would pay for repairs.  Now, why in hell would I buy a contract for almost $1200 if it did not cover repairs?  Ok, let me know and if I am not covered, then I will be suing the salesman and Terminix.  I am not a happy homeowner.  Tell your manager that.  Oh he already knows.  So we will see if Terminix lives up to their contract or not.