Terminix

I bought a termite package from this company back in March.  I was assured I did not have any termites.  I paid a huge amount for this inspection and treatment.  It came with a guarantee that Terminix would come back and treat again and repair any damages if I found termites.  I did find termites.  They built a condo on my sheetrock.  I called.  They sent someone out.  He looked at the hole in my wall where they had eaten through and said, "I don't see any termites."  So I took down a huge chunk of sheetrock and showed him the termites.  He just kept looking at them.  So I asked aren't you going to treat them?  Yeah, I guess I can.  I'll have to bring the hose through the house.  So I finally got him to treat the termites.  This was on Wednesday, December 19th.  On the 21st, I called the local office.  I told the voice on the phone that I had a contract and the company was to repair any damage.  In a very uninterested voice she told me she would pass that on to so-and-so.  Well, will I hear from him today?  I am off during the week between Christmas and New Years and I would like to get this taken care of.  Her answer," I don't know and if you don't hear from him today, it will be Wednesday after Christmas."  I heard nothing on Wednesday after Christmas.  I heard nothing at all during the week I was off.  Terminix sent me a survey to my email account.  I filled it out and told them exactly what I thought of the company.  Well, I then got a call from supposedly the district office.  She took the information and told me she would get back with me.  Ok, but I won't hold my breath.  Well, she called me at work and wanted to come and inspect the damage on this Wednesday between 12pm and 2 pm.  I work and I can't do that.  Well can't you take of.  Then I lost it.  I pointed out that I had had a week off and wanted to take care of this mess then.  Ok, can she come out between 5:30 and 6:30.  Yeah, I am going to work all day and then put up with strangers trapsing around my house.  Not a happy camper and if they won't do an inspection and repair all the damage, then they are going to refund my money.  At this point, I have no faith in them.