Terminix

The jury is still  out on Terminix.  As previously posted, after I fired off a nasty email to customer service right after New Years, I got a call from one of their reps.  I am so sorry.  We only got your notes today.  We'll get right on it.  We'll be over on Jan 9.  Well it was raining cats and dogs on the 9th.  The rep called to cancel and tell me she would reschedule.  On Sunday night, Jan 27, 36 days after my initial call, I fired off another email to customer service.  Like clock work, I got a call yesterday.  We'll be over tomorrow afternoon.  So I get home from work, close the little guys in the bedroom and put the big dogs out back.  My doorbell rings.  There are two reps from Terminix.  I showed them to the bathroom where I am missing half a wall.  Well, I don't see any active termites.  Really? Would that be because the tech sprayed for them on the 19th of December.  I am afraid I was really angry and let them know it.  So they went into the attic to have a look.  The came down from the attic and told me that they couldn't get a good look around because I had added insulation since the termites had been found.  Oh really.  Well, no insulation has been added and I managed to climb around in the attic and find proof of them.  When was this?  On the 19th of December when the tech was standing in my bathroom deciding whether or not to treat the live termites.  Then they tell me they will have to pull my file and see if I am covered.  I bought the damn contract because I was told by their salesman that in the event termites were discovered, they would pay for repairs.  Now, why in hell would I buy a contract for almost $1200 if it did not cover repairs?  Ok, let me know and if I am not covered, then I will be suing the salesman and Terminix.  I am not a happy homeowner.  Tell your manager that.  Oh he already knows.  So we will see if Terminix lives up to their contract or not.

AAmco

AAmco is worthless.  They do shoddy work, will not stand behind their work.  If you have your transmission rebuilt by them, you had better set aside money to have it redone by someone else because you will have to.  And you won't get your money back from them either.  They are a total rip off.

Terminix

I took out the contract with Terminix last spring.  They charged me almost $1200 because there were termites in the neighborhood.  That included and inspection, treatment and 2 years of inspections.  It also guarenteed that if I found termites, then terminix would be responsible for repairing the damage.  Well, I found termites.  I contacted Terminix.  The tech came out, looked at the hole in my sheetrock, said he didn't see any live ones.  I took down half the wall and asked if he saw any now.  Oh, yeah, there they are.  After him standing around and looking at them for about half an hour, I asked if he was going to treat them or not.  His repy, well I guess I could spray them.  Ya think!  This was on Wednesday, December 19, 2012.  On December 21, I again called the local office.  I asked if anyone was going to come out and assess the damage.  I was told that she would pass it on to the proper person but if I did not hear from him that afternoon, then it would be after Christmas.  I did not hear from him them, nor did I hear from him after Christmas.  I fired of an e-mail to their headquarters.  I got a call from a woman telling me she would be out to look at the damage on Jan 9 between 12pm and 2pm.  Nope.  I work from 8-5 m-f.  Well, can't you take off?  Nope.  Can't do that.  Well how about between 5:30 and 6:30 pm?  Ok that is doeable.  She was supposed to show up on Wednesday, January 9.  It was raining and cold and I was not going to get off till 6pm.  I called and told her we would have to reschedule.  Ok, the inspector did not want to do it today because of all the rain.  She would call me back.  Well, it is the 18, on month since this started.  On the 21, I will email the company headquarters and tell them that I am hiring someone to asses the damage and get it repaired and I expect them to pay for it.  If they refuse, I want my money back or I will be seeing a lawyer to sue for breech of contract.  Will not be using Terminix again.

Terminix

I bought a termite package from this company back in March.  I was assured I did not have any termites.  I paid a huge amount for this inspection and treatment.  It came with a guarantee that Terminix would come back and treat again and repair any damages if I found termites.  I did find termites.  They built a condo on my sheetrock.  I called.  They sent someone out.  He looked at the hole in my wall where they had eaten through and said, "I don't see any termites."  So I took down a huge chunk of sheetrock and showed him the termites.  He just kept looking at them.  So I asked aren't you going to treat them?  Yeah, I guess I can.  I'll have to bring the hose through the house.  So I finally got him to treat the termites.  This was on Wednesday, December 19th.  On the 21st, I called the local office.  I told the voice on the phone that I had a contract and the company was to repair any damage.  In a very uninterested voice she told me she would pass that on to so-and-so.  Well, will I hear from him today?  I am off during the week between Christmas and New Years and I would like to get this taken care of.  Her answer," I don't know and if you don't hear from him today, it will be Wednesday after Christmas."  I heard nothing on Wednesday after Christmas.  I heard nothing at all during the week I was off.  Terminix sent me a survey to my email account.  I filled it out and told them exactly what I thought of the company.  Well, I then got a call from supposedly the district office.  She took the information and told me she would get back with me.  Ok, but I won't hold my breath.  Well, she called me at work and wanted to come and inspect the damage on this Wednesday between 12pm and 2 pm.  I work and I can't do that.  Well can't you take of.  Then I lost it.  I pointed out that I had had a week off and wanted to take care of this mess then.  Ok, can she come out between 5:30 and 6:30.  Yeah, I am going to work all day and then put up with strangers trapsing around my house.  Not a happy camper and if they won't do an inspection and repair all the damage, then they are going to refund my money.  At this point, I have no faith in them.