Consumer Cellular phone DORO 7050

I signed a friend with Consumer Cellular a few weeks ago.  They sent her a DORO 7050 flip phone.  It worked great until it didn't. Two days ago, she stopped being able to dial out.  She could receive incoming calls, but could not call out.  So I googled it and found that supposedly she had deactivated outgoing calls.  It gave me a proceedure to get in and reset. So, armed with that knowledge, I go over to her apartment.  I try the phone.  The phone is completely frozen.  I cannot get into menu.  I cannot do anything.  None of the icons work.  So I did some more searching on google and found that this is not uncommon with this phone.  One person said that he had just put it down to a lemon of a phone.  So next step is to send it back.  And I am getting her an Alcatel flip phone.So now we will see if it works.  I do not recommend the DORO 7050/