Wednesday, April 10, 2013
Verizon sucks
I have my house phone with Verizon. I let them talk me into a bundle. Big mistake. I started trying to break up this bundle at the end of February. I contacted Verizon. I told the rep I wanted only my home phone and DSL on my bill. I wanted my wireless on a separate bill. I also told him I had cancelled Direct Tv. (This is another gripe). He told me my DSL and home phone would come to a total of $41. I got a confirmation number and his name. He also told me that this would be reflected on my April bill. I then contacted Direct TV. I want my service cancelled. I waited for over a week for the box to return my receiver. During this time, I was dealing with a $137 charge for this new HD receiver supposedly because I have not returned the old receiver. It had long been returned. It took 5 months to get credit for that. Also, I was sent an HD receiver and I don't even have an HD Tv. Ok,so I got a bill from Direct Tv showing I have a credit of $45. Never mind that I had been charged $82.99 with taxes and fees. In the meantime, Verizon was still billing me for Direct Tv. I called again. Oh, I see where you called. I will see that this is entered. Got another bill from Verizon. Again charged for home phone, DSL, wireless, and, you guessed it, Direct TV. I called again. This time I got a really rude rep. And she hung up on me. I called again. I got another rep. No, I won't get DSL and home phone for $41. My home phone will be $29.99. I told him what the first rep had quoted me and gave him the confirmation number. "Well, I don't care what this rep told you. This is not happening." Next I asked why I was being charged for Direct Tv when I explicitly told the first, second, and third rep I had cancelled it. Direct Tv bills us and you will have to take that up with Direct TV. Also it would take three billing cycles to fix this and I would have to just keep paying till they got it fixed. First I asked if this was being recorded. He told me yes. Ok, then I just want to tell Verizon to kiss my ass. and hung up. I am now lobbying my congressman and senators to be allowed access to all land line companies in the United States. Congress broke up the Bell companies "to give the consumer better service." And since they did this, got their kickbacks, we have been screwed. Have cancelled my Direct TV and will be canceling my DSL just as soon as I sign with cable. I am checking out Sprint for wireless and am seriously considering ditching the house phone. This consumer has had enough.
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